Question 1

What is PlateForm?

Accepted Answer

PlateForm is a commission-free online ordering platform that allows restaurants to build, launch, and manage their own branded ordering website without paying per-order commissions. The platform offers three plans: Starter (free, subdomain, 1 branch, cash on delivery), Pro ($79/month, custom domain, card payments, AI chatbot, up to 5 branches, and a marketing suite with WhatsApp, SMS, and email messaging), and Scale ($159/month, white-label mobile apps, unlimited branches, POS integration, loyalty programs, and dedicated account management). All plans include zero commissions, real-time order management, distance-based delivery zones, phone verification via OTP, and full ownership of customer data and order history. See all {{link:/en/features|features}} or compare {{link:/en/pricing|pricing plans}}.

Question 2

Who is this restaurant ordering system designed for?

Accepted Answer

PlateForm is designed for independent restaurants, cafes, quick-service restaurants (QSRs), and growing multi-location restaurant brands that want to own their online ordering experience without paying third-party commissions. The platform serves operators across the MENA region, including Egypt, Saudi Arabia, the UAE, Bahrain, and Qatar. Single-branch restaurants can start free on the Starter plan with a subdomain storefront. Growing brands with up to 5 locations can use the Pro plan ($79/month) for custom domain ordering and card payments. Restaurant chains needing unlimited branches, white-label mobile apps, and POS integration can use the Scale plan ($159/month). All plans include Arabic and English interfaces, RTL layout support, and full customer data ownership.

Question 3

How is PlateForm different from food third-party apps?

Accepted Answer

PlateForm differs from third-party food delivery apps like Talabat, Deliveroo, and Uber Eats in three fundamental ways. First, commissions: third-party apps charge restaurants between 15% and 30% per order, while PlateForm charges zero commissions on all plans, including its free Starter tier. Second, data ownership: aggregator platforms retain customer contact information, order history, and behavioral data, preventing restaurants from building direct customer relationships. PlateForm gives restaurants full ownership and export access to all customer and order data. Third, brand control: on aggregator platforms, restaurants appear as listings alongside competitors with standardized layouts. PlateForm provides restaurants with their own branded ordering website on a custom domain (Pro/Scale), maintaining brand identity and removing competitor visibility. Compare the differences on our {{link:/en/vs/third-party-apps|PlateForm vs Third-Party Apps}} page.

Question 4

How does pricing work?

Accepted Answer

PlateForm uses a flat monthly subscription model with zero commissions on all plans. The Starter plan is free forever and includes one branch, a subdomain storefront, cash on delivery, and up to 100 menu items. The Pro plan costs $79 per month and adds a custom branded domain with auto-SSL, online card payments, an AI chatbot, advanced reporting, and a marketing suite with 250 WhatsApp messages, 1,000 SMS, and 3,000 emails included monthly. The Scale plan costs $159 per month and includes everything in Pro plus white-label mobile apps, unlimited branches, POS integration, loyalty programs, a dedicated account manager, and an expanded messaging quota. Annual billing is available at a 20% discount. Visit our {{link:/en/pricing|pricing page}} for a full plan comparison and savings calculator.

Question 5

Is there a free trial?

Accepted Answer

PlateForm offers something better than a free trial: the Starter plan is free forever with no credit card required. With Starter, restaurants get their own ordering page on a subdomain (yourname.plateform.me), cash on delivery payments, up to 100 menu items, delivery zone management, and WhatsApp order notifications - all at zero cost. Restaurants can use Starter indefinitely to test demand and take orders from one branch. When ready for custom domain ordering, card payments, and advanced features like the AI chatbot and marketing suite, upgrading to Pro costs $79 per month. The upgrade can be done at any time from the dashboard, and the transition is instant with no data migration required.

Question 6

Are there any hidden fees or commissions?

Accepted Answer

PlateForm charges zero commissions on all plans - the platform never takes a percentage of order revenue. Pricing is a flat monthly fee: Starter is free, Pro is $79 per month, and Scale is $159 per month. Annual billing is available at a 20% discount. Pro includes 250 WhatsApp messages, 1,000 SMS, and 3,000 emails per month. Scale includes 600 WhatsApp messages, 3,000 SMS, and 8,000 emails per month. If a restaurant exceeds its included messaging quota, additional messages are available at competitive pay-as-you-go rates. Payment processing fees from payment gateway providers (for card payments on Pro/Scale) are pass-through costs set by the gateway, not by PlateForm. There are no setup fees, no contract lock-ins, and restaurants can upgrade or downgrade plans at any time.

Restaurant Online Ordering System

Online Ordering Platform Built For Your Restaurant

The Commission-Free Online Ordering Platform Built for Restaurants

Join hundreds of restaurants that have already made the switch to commission-free ordering today

Pricing

Starter

Pro

Scale

Why Restaurants Are Switching to PlateForm

Frequently Asked Questions

Ready to get your restaurant online?

Stay Updated with PlateForm

Why Restaurants Are Switching to PlateForm

Frequently Asked Questions

Ready to get your restaurant online?

Stay Updated with PlateForm